‍Project: Clinical Trial Patient Monitoring Application

‍Duration: 6 months (March 2023 - September 2023)

‍My Role: Senior Product Designer

‍Team: Product Manager, 4 Designers, 15 Developers, Data Scientist, Clinical Research Coordinator

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CONTEXT

A global healthcare company that develops and markets a wide range of pharmaceutical products across various therapeutic areas. With a primary focus on Neuroscience, Nephrology and Digital Innovation Products, the company places a strong emphasis on research and development to create innovative and impactful healthcare solutions.

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THE CHALLENGE

During clinical trials for anxiety and depression treatments, patients and healthcare professionals often struggle with inefficient communication and data tracking. Patients need an intuitive way to log symptoms and side effects, while medical professionals require real-time insights to make informed decisions. This project aimed to design a seamless system for patients and healthcare professionals, bridging these gaps and improving clinical trial outcomes.

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THE SOLUTION

A comprehensive digital platform connecting patients and providers through intelligent design.

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THE PROCESS

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Problem and Goals

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Patients struggling with anxiety and depression face additional challenges during clinical trials - inconsistent symptom tracking, poor communication with providers, and uncertainty about their progress. Healthcare providers manage multiple patients with fragmented data access, making it difficult to provide timely interventions and ensure trial success.

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Objectives

• For Patients: Create a seamless, intuitive experience for tracking symptoms, medication adherence, and progress.
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• For Medical Professionals: Develop a robust dashboard with real-time data visualization for informed decision-making.
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THE PROCESS

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Research & Discovery

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User Research

Methodology: Conducted surveys and in-depth interviews with patients participating in clinical trials, alongside consultations with healthcare providers.

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‍Patients:

Struggled to track symptoms consistently, report side effects accurately, and communicate effectively with healthcare providers.

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Medical Professionals:

Faced challenges in accessing real-time patient data, monitoring symptoms over time, and ensuring medication adherence.

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Key Problems Identified

• Patient Experience: Complex, inconsistent symptom logging leading to incomplete data
• Provider Workflow: Fragmented data access hampering clinical decision-making
• Data Quality: Inconsistent reporting affecting trial validity and patient safety
• Communication Gaps: Poor information flow between patients and medical teams

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Information Architecture

Mapped user journeys to identify major pain points and opportunities for streamlined interaction. The goal was to minimize friction in symptom logging for patients and optimize workflow efficiency for medical professionals.

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Ideation & Strategy

Wireframing & Prototyping
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‍Created low-fidelity wireframes in Figma, focusing on core functionality and usability.Conducted usability testing with stakeholders, refining wireframes based on feedback.Developed high-fidelity prototypes for patient and provider interfaces, emphasizing clarity and accessibility.

• For Patients: Create a seamless, intuitive experience for tracking symptoms, medication adherence, and progress.

• For Medical Professionals: Develop a robust dashboard with real-time data visualization for informed decision-making.

Wireframing & Prototyping

• Created low-fidelity wireframes in Figma, focusing on core functionality and usability.
• Conducted usability testing with stakeholders, refining wireframes based on feedback.
• Developed high-fidelity prototypes for patient and provider interfaces, emphasizing clarity and accessibility.

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UI/UX Design

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For Healthcare Professionals (Tablet Dashboard):

• Comprehensive patient overview dashboard with advanced filtering options.
• Real-time data visualizations (line graphs, bar charts, and radar charts for tracking symptom fluctuations).
• Customizable alerts for flagging high-risk patients requiring immediate attention.

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Disclaimer: The original design work is confidential and has been modified for portfolio purposes.

Data Visualization & Insights

To provide clear and actionable insights, we integrated:

• GAD-7 & PHQ-9 Score Trends: Line graphs tracking symptom severity over time.
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• Mood & Symptom Heatmaps: Identifying peak distress periods for timely intervention.
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• Medication Adherence Charts: Ensuring compliance tracking with visualized trends.
  
• Sleep Quality Trends: Analyzing correlations between sleep patterns and mental health outcomes.

For Patients (Mobile App):

• Detailed Report Monitoring: Patients can view their overall health records, medication and symptoms.
  Key metrics like include anxiety and depression scores, sleep quality, or energy levels.
• Diagnosis and reporting symptoms through the application for accuracy.

• Communication with Healthcare Providers: Secure messaging feature allowing patients to communicate directly with doctors or medical professionals for quick updates or consultations.
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• Progress Monitoring: Patients can view their progress over time with graphs and statistics, showing improvement or fluctuations in their symptoms.

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• Guided symptom tracking with GAD-7 and PHQ-9 assessments.
• Automated medication reminders and side effect logging.
• Secure messaging for direct communication with healthcare professionals.
• Intuitive progress charts to help patients visualize trends over time.

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User Testing & Iteration

Conducted usability tests with trial participants and medical professionals.

Key Improvements:

• Simplified UI with clear CTAs to reduce patient friction.
• Enhanced filtering and sorting options for improved case management.
• Strengthened data encryption to ensure complete HIPAA compliance.

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